SiVi Tidy Co. has relocated and has finally restocked majority of the online shop. Use code "BLM" at checkout for 10% off your entire order. Thank you all for your support and patience through our transition!

Return Policy

RETURN POLICY

Last updated March 15th 2020

 

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS:

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS:

To return an item, place the item securely in its original packaging, and mail your return to the following address: 

SiVi Tidy Co.
Attention: Returns
4781 N Congress Avenue Unit 1184
Boynton Beach, FL 33426

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

EXCEPTIONS:   

The following items cannot be returned or exchanged:

  • Custom Candles Once Used   
  • Wax melts Once Used
  • Bath Salts No Drugs Once Used

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 Please Note:          

  • Due to the nature of the products rendered, we only will accept returns if item is damaged or faulty. Each item is made to order and specialized for the customer.    
QUESTIONS:

If you have any questions concerning our return policy, please contact us at:

Phone: 561-740-5591 

Email: sivicustomerservice@gmail.com 

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